Monday, January 19, 2009

FURIOUS with Provocraft and the "Cricut Rebate"

Today I received an email from Cricut telling me that my Cricut rebate was denied because I didn't include a copy of my original receipt with my rebate.

I am SO FURIOUS because I DID include a copy of the receipt, AND I have the original in front of me. I know for a fact that I included a copy, because Evan made the copy and handed me the paperwork, and I checked the envelope TWICE before I mailed it to be sure everything was included.

I am really hoping that this is a huge mistake on their part and that they will honor my rebate. I tried calling the number the email provided, and was told that because of extremely high call volumes, I was unable to hold at this time. I was told to send them an email (which I have done) and then the system HUNG UP ON ME without giving me the option to leave a message or hold if I chose to. I hate that. I HATE HATE HATE HATE that.

I am trying not to be furious but that's TWO free Cricut cartridges that they are denying me when I followed every single step of the rebate requirements to a T. My blood. Is boiling right now.

UPDATE: I went to google and found this at scrapbook.com. Apparently lots of people have now been denied because they sent in a copy and not the original receipt. But like someone else pointed out, what if you purchased other items on that receipt, or just plain think that you should be allowed to be in possession of a receipt for a product that retails for $300? Jeez. This is about as stupid as it gets. they need to accept the copies and be done with it. Now they are telling people that they need to mail in their original and IF they want it back, mail a SASE also. What a joke. They are overloading themselves (and us) with extra work and PAPER. ARGH.

1 comment:

Michelle said...

What a bunch of bull pucky! This is the exact reason why I don't hardly ever participate in rebates. I hope you end up getting your rebate :)

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