Tuesday, October 11, 2011

Wearever honors my warranty claim (#2) and Goes Above and Beyond

Special Thanks to Wearever for their awesome customer service. This is my second warranty claim on the pots and pans that I purchased 12 years ago before Evan and I moved in together. They sent me this Stainless Steel Set that is AWESOME and so nicely made. I hope it lasts! When I called I was told they could ONLY replace it with an identical set, but when I sent in the defective set I included a letter explaining that this was my second warranty claim for the same teflon flaking issue and that I wanted to request a stainless steel set for replacement so that I wouldn't keep having the same issue. They listened and I couldn't be happier! I used the skillet and the colander and spoon today while cooking the ground beef for my chili, and I adore them!

Here is a link to my previous post with photos and documentation of my warranty claim...
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